PwC 全球調查：企業恐流失最懂 AI 的員工，卻讓多數人落後
Companies risk losing their most AI-savvy employees while leaving majority behind
摘要分析
PwC 2026 年全球員工希望與恐懼調查訪問 48 個國家與地區的 49,364 名勞工，發現 AI 技能鴻溝擴大。職場 AI 使用率升 10 個百分點至 64%，每日使用生成式 AI 從 14% 升至 22%，但能取得所需學習資源的比例從 59% 降至 51%。PwC 將勞工分為「領跑者」（14%）、「AI 突擊者」（18%）、「不可或缺者」（11%）與技能不稀缺又未上手 AI 的「引擎室」（56%），引擎室僅五分之二能取得培訓。每日用 AI 者對工作保障更有信心（68% 對 57%），但 29% 的領跑者一年內極可能跳槽。僅三分之一勞工月底有餘錢。
- AI 使用率升至 64%，每日使用生成式 AI 達 22%
- 能取得培訓資源的比例降至 51%
- 56% 勞工屬「引擎室」，AI 學習落後且缺培訓
- 每日用 AI 者工作信心較高（68% vs 57%）
- 29% 的 AI 領跑者一年內極可能跳槽
PwC's 2026 Global Workforce Hopes and Fears Survey of 49,364 workers across 48 countries and regions (fielded May–June 2026) finds a widening AI skills divide. AI use at work rose 10 points to 64% and daily generative-AI use climbed from 14% to 22%, yet access to needed learning and development fell from 59% to 51%. PwC segments workers into front-runners (14%, scarce skills and strong AI capability), AI insurgents (18%), indispensables (11%) and the 'engine room' (56%) whose skills are not scarce and who lag on AI; only two in five of the engine room say they can access training. Daily AI users report higher job-security confidence (68% vs 57%) and are more likely to trust management and seek promotion, while 29% of front-runners say they are very or extremely likely to change employer within a year. Only a third of workers have money left at month-end, down 8 points, and 29% feel their bargaining power has fallen.
- AI use at work up to 64%; daily GenAI use at 22%
- Access to learning resources fell to 51%
- 56% are 'engine room' workers lagging on AI with little training
- Daily AI users more confident in job security (68% vs 57%)
- 29% of AI front-runners likely to switch employers within a year
關鍵字：PwC技能鴻溝學習資源AI 使用率人才留任
來源原文：https://www.pwc.com/gx/en/news-room/press-releases/2026/companies-risk-losing-ai-savvy-employees.html
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